Refund Policy

Effective date: 2026-03-05

Article 1 (Purpose)

This policy governs cancellation and refund matters for paid subscriptions to the 01 SOFTWARE service (hereinafter "Service") provided by Yeongwon (hereinafter "Company").

Article 2 (Scope)

This policy applies to paid subscription (Starter, Basic, Pro, Enterprise) payments for the Service. The Free plan is not eligible for refunds as it is provided at no charge.

Article 3 (Right of Withdrawal and Payment Cancellation)

  1. If the Service has not been used after payment, a full cancellation is available within 7 days of the payment date.
  2. If the Service has been used after payment, a prorated refund will be issued excluding the days used.
  3. The right of withdrawal is guaranteed under Article 17 of the Electronic Commerce Act.

Article 4 (Monthly Subscription Refund)

  1. The refund period for monthly subscriptions is based on 30 days.
  2. Refund amount = Monthly fee - (Monthly fee ÷ 30 days × Days used)
  3. No refund is available after 15 days from the payment date.

Article 5 (Yearly Subscription Refund)

  1. The refund period for yearly subscriptions is based on 12 months.
  2. Refund amount = Yearly fee - (Yearly fee ÷ 12 months × Months used)
  3. Months used are rounded up from the payment date. (e.g., 1 month and 3 days = 2 months)

Article 6 (Plan Changes)

  1. When upgrading to a higher plan, the prorated difference for the remaining period will be charged.
  2. When downgrading to a lower plan, the change takes effect after the current billing period ends. No refund is issued for the difference.
  3. Plan changes can be processed directly on the billing management page within the Service.

Article 7 (Subscription Cancellation)

  1. Users may cancel their subscription at any time.
  2. Upon cancellation, the service remains available until the end of the current billing period.
  3. After the billing period ends, the account is automatically switched to the Free plan, and paid plan capacity and feature limitations apply.
  4. User data will be retained for 30 days after cancellation and may be deleted thereafter.

Article 8 (Non-refundable Cases)

  1. When service access is restricted due to the user's own fault (terms violation, etc.)
  2. When the refund period specified in this policy has been exceeded
  3. When the user requests a refund after exceeding the usage limits of their plan

Article 9 (Company-fault Refund)

  1. If a payment error occurs due to the Company's fault, a full refund will be issued.
  2. If the service is interrupted for more than 24 consecutive hours due to the Company's fault, the usage period will be extended by the interrupted period or a prorated refund will be issued.

Article 10 (Refund Process)

  1. Refund requests are accepted via email (software@01.works). Requests must include the account email, payment details, and reason for refund.
  2. Review results will be communicated within 3 business days of receiving the refund request.
  3. Upon approval, refunds will be processed to the original payment method within 5 business days.
  4. Additional time may be required for the refund to be reflected depending on the payment method.

Refund inquiries: software@01.works